Data Center Operations Manager Job Vacancy in Dakar, Senegal – Cloud Infrastructure
Job Description
Position: Data Center Operations Manager
Company: Microsoft Senegal
Location: Dakar, Senegal
Experience: 5+ years in data center operations or IT infrastructure management
Education: Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s preferred
Employment Type: Full-time
Industry: Cloud Infrastructure
Department: Operations
Salary: 2,500,000 – 3,500,000 SSP per month
Vacancies:1
Company Overview
Microsoft Senegal is a leading technology company dedicated to empowering individuals and organizations through innovative cloud solutions, artificial intelligence, and digital transformation services. As part of the global Microsoft family, the Senegal branch plays a pivotal role in expanding cloud infrastructure across West Africa, delivering secure, scalable, and high‑performance data center services to enterprises, government agencies, and startups. With a strong commitment to sustainability, diversity, and community development, Microsoft Senegal offers a dynamic work environment where talent thrives and career growth is accelerated. This position contributes directly to the mission of delivering reliable cloud services, supporting the digital economy, and creating new job opportunities throughout Senegal and the broader region. The role is central to Microsoft’s strategy of building resilient, energy‑efficient data centers that meet the growing demand for cloud computing in Africa.
Job Overview
The Data Center Operations Manager will oversee the day‑to‑day operations of Microsoft’s flagship data center in Dakar, ensuring optimal performance, security, and compliance with industry standards. This includes managing a multidisciplinary team of engineers, technicians, and support staff, coordinating maintenance activities, and implementing continuous improvement initiatives. The role requires strong leadership, technical expertise in data center infrastructure, and a proactive approach to problem‑solving. The manager will collaborate with global partners, local vendors, and regulatory bodies to maintain high availability and meet service level agreements (SLAs). This is a unique opportunity for professionals seeking to lead cutting‑edge cloud infrastructure projects in a fast‑growing market.
Key Responsibilities
- Lead and supervise a team of data center engineers, technicians, and support personnel to ensure 24/7 operational excellence.
- Monitor and manage data center performance metrics, including power usage effectiveness (PUE), cooling efficiency, and network uptime.
- Develop and enforce operational policies, standard operating procedures (SOPs), and safety protocols in compliance with local regulations and Microsoft standards.
- Coordinate preventive maintenance, hardware upgrades, and emergency repairs to minimize downtime.
- Oversee capacity planning, forecasting, and resource allocation to support growth in cloud services demand.
- Implement security measures, including physical access controls, video surveillance, and incident response plans.
- Collaborate with sustainability teams to integrate renewable energy sources and reduce carbon footprint.
- Prepare detailed operational reports, incident logs, and performance dashboards for senior leadership.
Required Skills
- Deep knowledge of data center infrastructure, including power distribution, cooling systems, networking, and server hardware.
- Proficiency in monitoring tools such as Microsoft System Center, Nagios, or equivalent platforms.
- Strong leadership and people‑management abilities with a focus on team development.
- Excellent problem‑solving skills and the ability to make data‑driven decisions under pressure.
- Understanding of industry standards such as ISO 27001, ITIL, and Uptime Institute Tier certifications.
- Effective communication skills in English and French, both written and verbal.
- Experience with sustainability initiatives and energy‑efficiency projects in data centers.
- Project management certification (PMP, PRINCE2) is a plus.
Education
A Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related discipline is required. Candidates with a Master’s degree or specialized certifications in data center management, cloud infrastructure, or sustainability will be given preference.
Experience
Applicants must have a minimum of five years of hands‑on experience managing large‑scale data center operations, preferably within a cloud service provider or a multinational technology firm. Experience in the African market, particularly in West Africa, is highly valued.
Salary
The compensation package ranges from 2,500,000 to 3,500,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, retirement benefits, and stock‑option opportunities.
Benefits
- Comprehensive health and dental coverage for employee and dependents.
- Retirement savings plan with company matching contributions.
- Generous paid time off, including vacation, sick leave, and public holidays.
- Professional development budget for certifications, conferences, and training.
- Employee assistance program and wellness initiatives.
- Access to Microsoft’s global employee discount programs.
Training
- Onboarding program covering Microsoft’s data center standards and security protocols.
- Continuous technical training on emerging cloud technologies and infrastructure automation.
- Leadership development workshops to enhance managerial competencies.
- Certification support for Microsoft Azure, ITIL, and sustainability credentials.
- Mentorship opportunities with senior engineers and global data center experts.
Working Environment
The role is based in a state‑of‑the‑art data center facility in Dakar, featuring modern workspaces, collaborative meeting rooms, and on‑site amenities. Employees benefit from a multicultural, inclusive culture that encourages innovation, knowledge sharing, and work‑life balance. Microsoft Senegal promotes a flexible work arrangement, allowing occasional remote work while maintaining critical on‑site responsibilities.
Application Process
Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment. The hiring process aims to be transparent, efficient, and respectful of candidates’ time.
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Equal Opportunity Statement
Microsoft Senegal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, sexual orientation, or veteran status. All qualified applicants will receive consideration for employment without discrimination.
