Guest Experience Manager Job Vacancy in Tambacounda, Senegal – Hospitality

Job Description

Position: Guest Experience Manager

Company: Marriott International

Location: Tambacounda, Senegal

Experience: 5+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: 1,200,000 – 1,800,000 SSP per month

Vacancies:1

Company Overview

Marriott International is a world‑leading hospitality company with a portfolio of over 7,000 properties in 131 countries and territories. In Senegal, Marriott operates luxury and upscale hotels that blend local culture with global standards of service excellence. The brand is renowned for its commitment to creating memorable guest experiences, fostering career growth, and promoting sustainable tourism. As part of Marriott’s expansion strategy, the Tambacounda property aims to become a premier destination for business travelers, tourists, and event organizers, contributing to the economic development of the region while delivering world‑class hospitality.

Job Overview

The Guest Experience Manager will lead the Guest Services team to ensure every guest enjoys a seamless, personalized, and unforgettable stay. This role is pivotal in upholding Marriott’s brand promise and driving guest satisfaction scores across all touchpoints. The manager will collaborate with front‑desk, housekeeping, food & beverage, and sales teams to coordinate services, resolve issues promptly, and implement innovative guest‑centric initiatives. For more details, visit Senegal Job Search. This position offers a unique opportunity to shape the guest experience in a vibrant Senegalese city while advancing a career in international hospitality.

Key Responsibilities

• Lead, coach, and develop a team of Guest Services associates to deliver exceptional service.
• Monitor and analyze guest feedback, online reviews, and satisfaction metrics to identify improvement areas.
• Design and implement personalized guest engagement programs, loyalty initiatives, and local cultural experiences.
• Coordinate with housekeeping, F&B, and sales departments to ensure smooth operations and timely resolution of guest requests.
• Handle escalated guest complaints with professionalism, ensuring swift and satisfactory outcomes.
• Prepare daily, weekly, and monthly performance reports for senior management.
• Maintain compliance with Marriott’s brand standards, health and safety regulations, and local hospitality laws.

Required Skills

• Strong leadership and team‑building abilities with a focus on coaching.
• Excellent communication and interpersonal skills, fluent in French and English; knowledge of local languages is a plus.
• Proven problem‑solving skills and ability to remain calm under pressure.
• Data‑driven mindset with experience using guest satisfaction tools and PMS systems.
• Creative thinking to develop unique guest experiences that reflect Senegalese culture.
• Budget management and cost‑control expertise.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Minimum of five years’ experience in a supervisory or managerial role within a hotel or resort environment, preferably with exposure to luxury or upscale properties. Demonstrated success in improving guest satisfaction scores and leading cross‑functional teams is essential.

Salary

The compensation package ranges from 1,200,000 to 1,800,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee discount on hotel stays worldwide.
• Opportunities for international transfers within the Marriott network.

Training

• Onboarding program that includes brand immersion, service standards, and local cultural awareness.
• Continuous professional development through Marriott’s online learning platform.
• Leadership development workshops and mentorship programs.

Working Environment

The role is based in the vibrant city of Tambacounda, a key commercial hub in eastern Senegal. The workplace offers a dynamic, multicultural environment where teamwork, innovation, and guest focus are celebrated. Employees enjoy modern facilities, collaborative spaces, and access to local attractions, making it an inspiring place to build a hospitality career.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Marriott Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status. All qualified applicants will receive consideration for employment.