Branch Operations Manager Job Vacancy in Kaffrine, Senegal – Banking & Finance

Job Description

Position:Branch Operations Manager

Company:Ecobank Senegal

Location:Kaffrine, Senegal

Experience:5+ years in banking operations management

Education:Bachelor’s degree in Business Administration, Finance, or related field

Employment Type:Full-time

Industry:Banking & Finance

Department:Retail Banking

Salary:2,000,000 – 3,500,000 SSP per month

Vacancies:1

Company Overview

Ecobank Senegal is a leading pan‑African banking institution with a strong footprint across the continent. Established in 1985, Ecobank provides a full suite of retail, corporate, and investment banking services, fostering financial inclusion and economic growth throughout West Africa. In Senegal, the bank operates a network of branches and digital platforms that serve individuals, small‑medium enterprises, and large corporations. The organization is committed to innovation, sustainability, and community development, aligning its strategies with the United Nations Sustainable Development Goals. As part of its expansion strategy, Ecobank continues to invest in regional hubs like Kaffrine, creating new career opportunities and contributing to local economic empowerment. This role supports Ecobank’s mission to deliver superior banking experiences while promoting financial stability and inclusion in Senegal.

Job Overview

The Branch Operations Manager will lead the operational excellence of the Kaffrine branch, ensuring compliance, efficiency, and superior customer service. Reporting to the Regional Operations Director, you will oversee daily transaction processing, risk management, staff supervision, and implementation of digital banking solutions. The role demands a strategic mindset, strong leadership, and a deep understanding of banking regulations in Senegal. You will collaborate closely with sales, credit, and IT teams to drive performance, meet targets, and enhance the branch’s market presence. This position offers a dynamic environment where you can shape operational policies, mentor staff, and contribute to Ecobank’s growth trajectory. For more information about Ecobank’s career pathways, visit https://senegaljobsearch.com.

Explore additional regional opportunities at https://www.namibiajobsearch.com/.

Key Responsibilities

• Supervise and coordinate all branch operational activities, including cash handling, teller services, and back‑office processes.
• Ensure strict adherence to local banking regulations, AML/KYC policies, and internal control standards.
• Monitor and analyze operational performance metrics, implementing corrective actions to achieve efficiency targets.
• Lead a team of 10‑15 staff members, providing coaching, performance evaluations, and professional development.
• Collaborate with the sales department to align operational capabilities with business development goals.
• Oversee the rollout and maintenance of digital banking platforms, enhancing customer experience and reducing manual processing.
• Prepare and present operational reports to senior management, highlighting risks, opportunities, and compliance status.
• Manage relationships with external auditors, regulatory bodies, and service providers.

Required Skills

• Strong knowledge of Senegalese banking regulations, AML, and risk management frameworks.
• Proven leadership and team‑building abilities in a fast‑paced banking environment.
• Excellent analytical and problem‑solving skills with a data‑driven approach.
• Effective communication and interpersonal skills for stakeholder engagement.
• Proficiency in banking software, core banking systems, and MS Office Suite.
• Ability to manage multiple priorities while maintaining high accuracy and attention to detail.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as Certified Banking Operations Professional (CBOP) or AML certifications are advantageous.

Experience

Minimum of five years of progressive experience in banking operations, with at least two years in a supervisory or managerial role. Experience in branch management, process optimization, and regulatory compliance is essential.

Salary

The compensation package ranges from 2,000,000 to 3,500,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the remuneration structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Transportation allowance and mobile phone stipend.

Training

• Onboarding program covering Ecobank’s policies, systems, and culture.
• Continuous professional development workshops on risk management, digital banking, and leadership.
• Access to Ecobank Academy for certifications and advanced banking courses.

Working Environment

The Kaffrine branch offers a collaborative and inclusive workplace where innovation is encouraged. Employees benefit from modern facilities, secure workspaces, and a supportive management team dedicated to employee growth. The role involves both office‑based tasks and occasional field visits to assess operational readiness across the region.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Ecobank online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Ensure your application highlights achievements in operational efficiency, compliance, and team leadership.

Equal Opportunity Statement

Ecobank Senegal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.