E-commerce Marketplace Operations Specialist Job Vacancy in Louga, Senegal – Retail & E-commerce

Job Description

Position: E-commerce Marketplace Operations Specialist

Company: Jumia Group

Location: Louga, Senegal

Experience: 3-5 years

Education: Bachelor’s Degree in Business Administration, Logistics, or Supply Chain Management

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Marketplace Operations

Salary: 450,000 SSP – 750,000 SSP

Vacancies: 1

Company Overview

Jumia Group is the leading e-commerce platform in Africa, dedicated to empowering local merchants and providing consumers with access to a vast array of products and services. As a pioneer in the digital retail space, we focus on bridging the gap between online convenience and physical logistics. Our mission is to transform the retail landscape across the continent by leveraging cutting-edge technology and robust supply chain solutions. We are constantly looking for talented individuals to join our growing team and contribute to the digital revolution in Africa. Finding the right career opportunities in Senegal is easier with our expanding presence in regional hubs like Louga.

Job Overview

We are seeking a highly organized and data-driven E-commerce Marketplace Operations Specialist to join our regional team in Louga. This role is critical to ensuring the seamless flow of goods from third-party sellers to our customers. You will be responsible for managing vendor relationships, optimizing fulfillment processes, and ensuring that our marketplace standards are strictly maintained. This is a dynamic role that requires a blend of analytical thinking and hands-on operational management. For those looking for employment in Senegal, this position offers a unique chance to work at the intersection of technology and logistics. You can find more details about our global operations at https://senegaljobsearch.com.

Key Responsibilities

• Manage and onboard new third-party sellers to the Jumia marketplace, ensuring compliance with all platform policies.
• Monitor seller performance metrics, including order fulfillment rates, delivery timelines, and product quality.
• Coordinate with the logistics department to optimize last-mile delivery routes and reduce transit times.
• Analyze marketplace data to identify bottlenecks in the supply chain and implement corrective actions.
• Resolve complex disputes between buyers and sellers to maintain high customer satisfaction levels.
• Collaborate with the marketing team to ensure product availability during major promotional campaigns.

Required Skills

• Advanced proficiency in Microsoft Excel and data visualization tools.
• Strong understanding of e-commerce business models and marketplace dynamics.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication and negotiation skills for vendor management.
• Deep knowledge of local logistics and distribution networks in the Louga region.

Education

A minimum of a Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is required. Candidates with professional certifications in Six Sigma or Project Management will be given preference.

Experience

Applicants must possess between 3 to 5 years of experience in e-commerce operations, retail management, or logistics coordination. Proven experience in managing third-party vendors or marketplace ecosystems is highly desirable.

Salary

The monthly salary for this position ranges from 450,000 SSP to 750,000 SSP, depending on experience and performance metrics. This is a competitive package designed to attract top talent in the region.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Employee discounts on Jumia platform products.
• Paid time off and sick leave.

Training

Successful candidates will undergo an intensive onboarding program covering Jumia’s proprietary software and operational standards. We offer continuous professional development through our internal learning academy. For more regional insights, visit https://angolajobsearch.com/.

Working Environment

The working environment is fast-paced, collaborative, and highly digitalized. While the role is based in Louga, you will interact with various regional teams across Africa. We foster a culture of innovation and continuous improvement, where every team member’s input is valued.

Application Process

Interested candidates should submit their updated CV and a cover letter through our official recruitment portal. Please ensure all documentation is accurate and reflects your most recent professional achievements. For more job vacancy in Senegal opportunities, please keep an eye on our portal. You can also explore similar roles via https://kenyajabsearch.com/job-vacancy-in-kenya/.

Equal Opportunity Statement

Jumia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We are hiring in Senegal and beyond to build a diverse workforce.