Retail Operations Manager Job Vacancy in Mbour, Senegal – Retail

Job Description

Position: Retail Operations Manager

Company: Carrefour Senegal

Location: Mbour, Senegal

Experience: 5+ years in retail operations management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: 1,200,000 – 1,800,000 SSP per month

Vacancies:1

Company Overview

Carrefour Senegal is a leading international retailer with a strong presence across West Africa. As part of the global Carrefour Group, the company brings a commitment to quality, sustainability, and customer satisfaction to the Senegalese market. Operating a network of hypermarkets, supermarkets, and convenience stores, Carrefour Senegal offers a diverse range of products from fresh produce to electronics. The organization values innovation, teamwork, and community engagement, making it an attractive employer for professionals seeking dynamic career opportunities. With a focus on local sourcing and employment, Carrefour Senegal contributes to the economic development of Senegal while providing a vibrant workplace for its staff. This role supports the company’s mission to deliver exceptional shopping experiences and drive growth in the rapidly expanding retail sector of Senegal.

Job Overview

The Retail Operations Manager will lead the day‑to‑day operations of Carrefour’s flagship store in Mbour, ensuring operational excellence, high customer satisfaction, and profitability. This position reports directly to the Regional Operations Director and collaborates closely with merchandising, supply chain, human resources, and finance teams. The role involves strategic planning, staff leadership, inventory control, and implementation of best practices to meet sales targets and uphold brand standards. Candidates will play a pivotal role in shaping the store’s performance and will be instrumental in driving Carrefour’s presence in the coastal city of Mbour. For more information about Carrefour Senegal and its career opportunities, visit Senegal Job Search.

Key Responsibilities

• Oversee all store operations, including sales, customer service, merchandising, and loss prevention.
• Develop and execute operational strategies to achieve sales growth and profitability targets.
• Manage staffing levels, recruitment, training, scheduling, and performance evaluations for a team of 80+ employees.
• Monitor inventory levels, coordinate with supply chain partners, and ensure optimal stock availability.
• Implement visual merchandising standards and promotional activities in line with corporate guidelines.
• Analyze sales data, KPIs, and financial reports to identify improvement opportunities.
• Ensure compliance with health, safety, and regulatory requirements.
• Foster a customer‑centric culture, handling escalated complaints and enhancing the shopping experience.
• Collaborate with marketing to execute local campaigns and community events.
• Prepare weekly and monthly operational reports for senior management.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of retail KPIs, loss prevention, and inventory control.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Candidates with additional certifications in supply chain management or retail operations are highly regarded.

Experience

Applicants must have a minimum of five years of progressive experience in retail operations, with at least two years in a supervisory or managerial role. Experience in a multinational retail environment is advantageous.

Salary

The compensation package ranges from 1,200,000 to 1,800,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance.

Training

• Comprehensive onboarding program covering company policies, systems, and culture.
• Continuous professional development workshops on leadership, retail analytics, and customer service.
• Access to Carrefour’s global e‑learning platform for skill enhancement.

Working Environment

The role is based in a modern retail facility in Mbour, offering a collaborative and fast‑paced environment. Employees benefit from a supportive team culture, state‑of‑the‑art technology, and opportunities to interact with a diverse customer base.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Carrefour Senegal careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Carrefour Senegal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, age, disability, ethnicity, or any other protected characteristic.