Network Operations Manager Job Vacancy in Saint-Louis, Senegal – Telecommunications

Job Description

Position:Network Operations Manager

Company:Orange Senegal

Location:Saint-Louis, Senegal

Experience:5-7 years in network operations

Education:Bachelor’s degree in Telecommunications Engineering or related field

Employment Type:Full-time

Industry:Telecommunications

Department:Network Operations

Salary:2,500,000 – 3,500,000 SSP per month

Vacancies:1

Company Overview

Orange Senegal, a subsidiary of the global Orange Group, has been a leading force in the telecommunications sector across West Africa for over two decades. With a commitment to delivering innovative mobile, broadband, and digital services, Orange Senegal connects millions of customers, businesses, and government entities throughout the country. The company’s robust network infrastructure, combined with its focus on customer experience and digital transformation, makes it a premier employer for professionals seeking dynamic career opportunities in Senegal. As part of its growth strategy, Orange Senegal continuously invests in network expansion, 5G readiness, and cutting‑edge technologies, creating a vibrant environment for talent to thrive. This role contributes directly to the company’s mission of providing reliable, high‑quality connectivity, supporting the broader goal of digital inclusion and economic development in Senegal.

Job Overview

The Network Operations Manager will lead a team of engineers and technicians responsible for the day‑to‑day performance, maintenance, and optimization of Orange Senegal’s core and access networks. Reporting to the Director of Network Services, the incumbent will ensure network reliability, oversee incident management, and drive continuous improvement initiatives. This position offers a unique opportunity to shape network strategy, work with state‑of‑the‑art equipment, and collaborate with cross‑functional teams to deliver seamless connectivity to millions of users. For more information about Orange Senegal’s vision and values, visit https://senegaljobsearch.com/.

Key Responsibilities

• Lead and mentor a multidisciplinary network operations team, fostering a culture of excellence and proactive problem solving.
• Monitor network performance metrics, ensuring service level agreements (SLAs) are met or exceeded across all regions.
• Coordinate incident response, root‑cause analysis, and corrective actions to minimize downtime and impact on customers.
• Develop and implement preventive maintenance schedules for core, transport, and access network elements.
• Collaborate with the planning and engineering departments to plan network upgrades, capacity expansions, and 5G rollout initiatives.
• Prepare detailed operational reports, dashboards, and KPI analyses for senior management.
• Ensure compliance with regulatory standards, safety protocols, and industry best practices.
• Manage vendor relationships, service contracts, and third‑party service providers to guarantee optimal performance and cost efficiency.

Required Skills

• Strong leadership and team management abilities with a focus on coaching and development.
• Deep technical knowledge of telecom network architectures, including MPLS, LTE, 5G, and fiber optics.
• Proficiency in network monitoring tools (e.g., NetAct, OSS, NMS) and incident management platforms.
• Excellent analytical and problem‑solving skills, capable of handling complex technical issues under pressure.
• Effective communication skills in French and English, both written and verbal.
• Project management experience, with the ability to prioritize tasks and meet tight deadlines.
• Understanding of regulatory frameworks governing telecommunications in Senegal.

Education

A Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a closely related discipline is required. Advanced certifications such as ITIL, PMP, or vendor‑specific qualifications (e.g., Cisco, Huawei) are highly desirable and will be considered an asset during the selection process.

Experience

Applicants must possess a minimum of five to seven years of progressive experience in network operations, with at least two years in a supervisory or managerial capacity. Demonstrated experience in managing large‑scale telecom networks, handling high‑volume incident response, and leading successful network optimization projects is essential.

Salary

The compensation package ranges from 2,500,000 to 3,500,000 SSP per month, commensurate with experience, qualifications, and performance. In addition to the base salary, Orange Senegal offers performance‑based bonuses, health insurance, and a comprehensive retirement plan.

Benefits

• Competitive health and dental coverage for employees and dependents.
• Generous paid time off, including annual leave, sick days, and public holidays.
• Company‑sponsored mobile device and data plan.
• Employee assistance program and wellness initiatives.
• Transportation allowance or company‑provided vehicle for field operations.

Training

• Continuous professional development through Orange Group’s global learning platform.
• Access to industry conferences, workshops, and certification courses.
• On‑the‑job training for emerging technologies such as 5G, IoT, and network automation.

Working Environment

Orange Senegal offers a modern, collaborative workplace located in the historic city of Saint‑Louis, known for its vibrant culture and coastal charm. Employees benefit from a flexible work arrangement that balances office presence with field activities, ensuring a dynamic and engaging daily routine. The organization promotes diversity, inclusion, and a supportive atmosphere where ideas are encouraged and innovation thrives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Orange Senegal careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a series of interviews, including technical assessments and managerial competency evaluations.

Equal Opportunity Statement

Orange Senegal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.