Digital Customer Experience Manager Job Vacancy in Dakar, Senegal – Financial Technology & Digital Banking
Job Description
Position: Digital Customer Experience Manager
Company: Ecobank
Location: Dakar, Senegal
Experience: 5 years
Education: Bachelor’s degree
Employment Type: Full-time
Industry: Financial Technology & Digital Banking
Department: Digital Banking
Vacancies: 1
Company Overview
EcoBank is a leading pan-African bank with operations in 36 countries across the continent. We are committed to providing innovative financial solutions to our customers, and we are seeking a highly skilled Digital Customer Experience Manager to join our team in Dakar, Senegal.
As a Digital Customer Experience Manager at EcoBank, you will be responsible for designing and implementing digital customer experience strategies that meet the evolving needs of our customers. You will work closely with our digital banking team to develop and launch new digital products and services that enhance the customer experience and drive business growth.
Job Overview
The Digital Customer Experience Manager will be responsible for leading the development and implementation of digital customer experience strategies that align with the bank’s overall business objectives. This will involve working closely with various stakeholders, including the digital banking team, product development team, and marketing team, to design and launch new digital products and services that meet the evolving needs of our customers.
The successful candidate will have a strong understanding of digital customer experience principles and practices, as well as experience in designing and implementing digital customer experience strategies that drive business growth. They will also have excellent communication and project management skills, with the ability to work effectively with various stakeholders to achieve business objectives.
Key Responsibilities
- Develop and implement digital customer experience strategies that align with the bank’s overall business objectives
- Work closely with the digital banking team to design and launch new digital products and services that enhance the customer experience and drive business growth
- Conduct market research and analyze customer feedback to identify opportunities to improve the digital customer experience
- Collaborate with various stakeholders, including the product development team and marketing team, to design and launch new digital products and services
- Develop and manage budgets for digital customer experience initiatives
Required Skills
- Strong understanding of digital customer experience principles and practices
- Experience in designing and implementing digital customer experience strategies that drive business growth
- Excellent communication and project management skills
- Ability to work effectively with various stakeholders to achieve business objectives
- Strong analytical and problem-solving skills
Education
Bachelor’s degree in a relevant field, such as marketing, business administration, or computer science.
Experience
At least 5 years of experience in a digital customer experience role, preferably in a banking or financial services environment.
Benefits
- Competitive salary and benefits package
- Opportunity to work with a leading pan-African bank
- Professional development opportunities
- Collaborative and dynamic work environment
Training
The bank offers a comprehensive training program to help employees develop the skills and knowledge they need to succeed in their roles.
Working Environment
The bank has a collaborative and dynamic work environment that encourages innovation and creativity.
Application Process
To apply for this role, please submit your application, including your resume and cover letter, to our website.
https://ethiopiajobssearch.com/
Equal Opportunity Statement
The bank is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds.
