Customer Support Executive Job at Banxaas Senegal

Company: Banxaas
Industry: Mobile Money / FinTech / Digital Payments / Financial Technology
Location: Dakar, Senegal
Job Type: Full-Time
Department: Customer Support & Client Services
Employment Category: Customer Service / FinTech Operations
Role: Customer Support Executive
Experience Required: 2–3 Years
Education Required: Diploma

Banxaas, an innovative company operating in the mobile money and digital payments industry, is seeking a proactive and customer-focused Customer Support Executive to join its growing operations team in Dakar, Senegal. This opportunity is ideal for professionals with experience in customer support, digital payments, mobile money services, FinTech operations, customer relationship management, complaint resolution, call center support, and client engagement.

The successful candidate will support users by resolving customer concerns, handling inquiries, improving user satisfaction, and ensuring seamless digital payment experiences.

Professionals interested in customer support jobs, FinTech careers, mobile money jobs, call center jobs, customer service executive roles, payment operations jobs, client support careers, banking support roles, digital wallet support, and financial services jobs are encouraged to apply.

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Customer Support Executive Job at Banxaas Senegal

Job Overview

The Customer Support Executive will be responsible for assisting customers with inquiries related to mobile money transactions, digital payment solutions, account support, service troubleshooting, and issue resolution. The role focuses on ensuring excellent customer experiences, timely support, and smooth communication between customers and operational teams.

This position is suitable for candidates experienced in customer service, technical support, digital finance operations, mobile payments, CRM systems, ticket management, complaint handling, and client relationship management.

Key Job Responsibilities (JD)

Customer Support & Service Management

• Provide professional customer assistance through phone, email, chat, and digital channels
• Resolve customer concerns related to mobile money transactions, digital wallets, payments, transfers, and account issues
• Ensure excellent customer experience and satisfaction levels
• Respond to inquiries promptly and professionally

Complaint Resolution & Case Management

• Investigate and resolve customer complaints efficiently
• Escalate complex technical or payment-related issues to relevant departments
• Maintain accurate support logs and customer interaction records
• Follow up on unresolved customer concerns to ensure timely resolution

Digital Payment Support

• Assist customers with mobile payment services and account functionality
• Provide guidance on platform features, digital payment systems, and service usage
• Support transaction verification and troubleshooting processes
• Help maintain smooth customer experiences across digital financial platforms

Customer Relationship Management

• Maintain strong relationships with customers and business partners
• Promote service quality and customer retention initiatives
• Gather customer feedback and recommend service improvements
• Support operational efficiency within customer service processes

Candidates interested in customer support executive jobs, call center jobs, customer care roles, mobile money jobs, banking customer service jobs, FinTech support careers, payment support jobs, CRM jobs, technical support jobs, and digital finance careers may find this opportunity highly rewarding.

Educational Requirements

Applicants should possess:

• Diploma in Business Administration, Customer Service, Information Technology, Finance, Communications, Banking, Marketing, or related discipline
• Additional training in customer relationship management, FinTech systems, digital payments, communication skills, or call center operations will be an advantage

Experience Requirements

• Minimum 2–3 years of professional experience in customer support required
• Experience in mobile money services, digital payments, banking, telecommunications, FinTech, or customer service environments preferred
• Proven experience handling customer complaints and support processes
• Familiarity with CRM systems, helpdesk software, or customer ticketing platforms preferred

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Required Skills & Competencies

The ideal candidate should demonstrate:

• Strong customer service and communication skills
• Excellent complaint handling and conflict resolution abilities
• Problem-solving and analytical thinking skills
• Ability to multitask and manage customer inquiries efficiently
• Professional phone etiquette and digital communication skills
• Strong organizational and time management abilities
• Basic technical understanding of digital payment systems
• Attention to detail and customer-focused mindset

Salary & Benefits

Salary: Competitive / Negotiable (Based on qualifications and customer support experience)

Additional Benefits May Include:

• Career growth opportunities in the FinTech and mobile money industry
• Professional training in digital payment technologies
• Exposure to innovative financial technology platforms
• Customer service and technical support development programs
• Collaborative and professional working environment

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Training & Career Development

The successful candidate may receive training in:

• Mobile money operations and digital payment systems
• Customer relationship management (CRM) tools
• Complaint handling and customer retention strategies
• FinTech compliance and transaction security
• Communication and service excellence standards
• Technical troubleshooting and payment support systems

Why Join Banxaas?

Joining Banxaas provides an opportunity to build a rewarding career in mobile money, digital finance, customer engagement, payment technology, and FinTech innovation. Employees gain practical experience in fast-growing digital financial ecosystems while contributing to seamless customer experiences.

Application Process

Interested applicants should submit:

• Updated Curriculum Vitae (CV/Resume)
• Copies of diploma and educational certificates
• Supporting work experience documents
• Cover letter explaining suitability for the role

Only shortlisted candidates will be contacted for interviews and assessments.