E-Commerce Operations Manager – Baobab Sénégal

Company: Baobab Sénégal
Location: Dakar, Senegal
Job Type: Full-Time
Industry: E-Commerce / Digital Retail / Online Marketplace
Department: Operations & Business Growth
Experience Required: 3–5 Years
Education Required: Bachelor’s Degree

Job Overview

Baobab Sénégal is looking for an experienced and performance-driven E-Commerce Operations Manager to oversee daily marketplace operations, customer experience, online sales performance, and digital business growth. This opportunity is ideal for professionals seeking e-commerce jobs in Senegal, online retail careers, digital business management jobs, or operations management roles in a fast-growing online platform environment.

The selected candidate will support online sales strategy, customer engagement, order fulfillment, vendor coordination, inventory planning, marketplace optimization, digital payments, and business operations management to ensure seamless platform performance.

Candidates interested in fast-growing digital and e-commerce opportunities in Senegal can also explore
operations manager jobs in Senegal for additional business, retail, and technology-related vacancies.

Job Responsibilities

E-Commerce Platform Management

The E-Commerce Operations Manager will:

• Manage day-to-day e-commerce platform operations and online marketplace activities.
• Monitor website performance, product availability, and order fulfillment processes.
• Coordinate with vendors, suppliers, and logistics teams to improve operational efficiency.
• Ensure smooth online shopping experience and customer satisfaction.
• Support marketplace expansion and digital business growth initiatives.

Sales & Customer Experience

• Analyze online sales performance and customer purchasing trends.
• Improve customer experience through effective issue resolution and service optimization.
• Monitor product listings, promotions, and pricing strategies.
• Implement customer retention and engagement strategies.
• Support digital marketing and online business development efforts.

Professionals interested in broader African digital careers may also browse
operations manager jobs in Kenya for related opportunities in e-commerce, operations, and online marketplace management.

Operations & Logistics Coordination

• Coordinate inventory management, logistics, and order tracking systems.
• Work closely with warehouse and delivery teams to ensure timely product dispatch.
• Monitor stock movement and identify operational bottlenecks.
• Ensure efficient management of digital transactions and fulfillment processes.

Reporting & Business Performance

• Prepare operational reports, sales analytics, and performance dashboards.
• Track KPIs related to customer acquisition, order fulfillment, revenue growth, and operational efficiency.
• Recommend improvements to strengthen marketplace performance and customer engagement.

Education Requirements

Applicants must possess:

• A Bachelor’s Degree in:
  • Business Administration
  • E-Commerce
  • Marketing
  • Supply Chain Management
  • Digital Business
  • Management or related fields

Additional certifications in digital marketing, project management, e-commerce systems, CRM tools, or online retail operations will be considered an advantage.

Experience Requirements

Candidates should have:

• Minimum 3–5 years of relevant experience in e-commerce, retail operations, digital platforms, online sales, or business operations management.
• Experience working with marketplace platforms, customer service operations, logistics coordination, or digital commerce ecosystems.
• Strong understanding of online customer behavior, payment systems, and digital retail trends.

Required Skills & Competencies

The ideal candidate should possess strong expertise in:

• E-commerce platform management
• Online retail operations
• Customer experience management
• Digital sales optimization
• Marketplace operations
• Inventory and logistics coordination
• Vendor and supplier management
• Business analytics and reporting
• CRM and customer engagement tools
• Digital payment systems
• Microsoft Office and operational reporting
• Leadership and problem-solving skills
• Communication and stakeholder management

Candidates with experience in e-commerce manager jobs, digital operations careers, online business management, retail operations jobs, marketplace coordinator roles, and customer experience management are highly encouraged to apply.

Professionals exploring broader regional opportunities may also visit
operations manager jobs in Eswatini for business operations, retail, and digital platform careers.

Salary & Benefits

Estimated Salary: XOF 900,000 – XOF 1,200,000 per month (Negotiable depending on qualifications, technical expertise, and operational experience)

Additional benefits may include:

• Health and wellness benefits
• Performance-based incentives
• Professional development programs
• Career growth within e-commerce and digital retail
• Leadership and management exposure
• Training in digital tools and platform optimization

Training & Career Development

Selected candidates may receive training in:

• Advanced e-commerce operations management
• Customer relationship management (CRM) systems
• Marketplace analytics and reporting
• Inventory and fulfillment optimization
• Digital sales and conversion strategies
• Vendor management and operational planning

Why Join Baobab Sénégal?

Joining Baobab Sénégal offers professionals an opportunity to build rewarding careers in e-commerce jobs, digital retail careers, online business management, and operations leadership roles while gaining practical experience in customer experience, digital commerce, inventory planning, online sales growth, marketplace management, and logistics coordination in a fast-paced and technology-driven environment.